✨ FAQ – Vanille Harvest
When will I receive my order?
Delivery times vary according to the destination:
• 🇪🇺 European Union: about 5 working days
• 🌍 International: between 7 and 15 working days
Returns & refunds
At Vanille Harvest, customer satisfaction is a priority. We prepare each order with care to ensure the best quality.
1) Food products
For health and safety reasons, food products cannot be taken back or exchanged once delivered, except in the case of:
• Product on receipt
• Product error sent
• Missing product in the package
2) Damaged product / order error
If you receive a damaged item or an order error, contact us within 48 hours of receipt at the following address:
📩 export@vanilleharvest.com
Please include:
• Your order number
• A photo of the product and packaging
• A description of the problem
3) Proposed solution
After verification, we will be able to offer:
✅ a replacement of the product
Or ✅ a refund (partial or total as the case may be)
4) Professional orders (B2B)
For B2B orders, return or replacement conditions may vary by volume. Our team accompanies you on a case-by-case basis.
Comment sont conditionnés vos produits ?
Our products are carefully packaged to ensure safe delivery protected packaging to avoid any breakage:
• Vanilla in bulk: empty bag
• Vanilla bean: glass tube
• Vanilla powder: glass bottles
• Vanilla caviar: metallic pots
Is delivery free?
✅ Yes. From 10 kg of order, shipping is offered all over the world.
Below 10 kg, delivery costs are calculated automatically at the time of payment.
📩 For a large order or a professional request, contact us: export@vanilleharvest.com
Is your vanilla natural?
Yes. Our products are 100% natural, without additives and without artificial flavors. Carefully selected in Madagascar. We favor quality, aroma and freshness.
Do you deliver internationally?
✅ Yes, we deliver all over the world.
International delivery is secure and tracked.
Are your products customizable?
Yes ✅ we offer customization options for professional orders (B2B) (labeling, formats, packaging).
📌 A minimum order (MOQ) is required for custom orders.
Contact us to receive a suitable offer.